Refund policy

Thank you for supporting our small business. Because our products are handcrafted and made for personal skincare use, we do not accept returns.

No Returns

For the safety and hygiene of all customers, all sales are final. Once an order has been placed, it cannot be returned, exchanged, or canceled.

 

Refunds (If Applicable)

Refunds are only issued in the following situations:

  • You received a damaged item

  • You received the wrong item

  • Your order arrived incomplete

If approved, refunds are issued for the product cost only.
Shipping costs are non-refundable and will be deducted from the total refund amount.

To request a refund:

  1. Contact us within 3 days of delivery.

  2. Provide your order number and a clear photo of the issue.

  3. Our team will review and respond promptly.

Lost or Stolen Packages

Once a package is marked “Delivered,” we are not responsible for lost, stolen, or misdelivered items. Please contact the carrier directly.